Aftermarket Sales Representative

Aftermarket Sales Representative

Raymond Storage Concepts is a leading provider of customized material handling solutions, dedicated to warehouse and fleet optimization. Covering Ohio, Kentucky, Southeast Indiana and West Virginia, Raymond Storage Concepts is an authorized sales and service center for Raymond Corporation, a global leader in materials handling technology, expertise and support. Headquartered in Cincinnati, we service our clients through a network of regional locations, including Columbus and Louisville. 

For additional information on Raymond Storage Concepts, please visit www.raymondsci.com.

Position Overview

With the guidance of the Field Sales Manager, the Aftermarket Sales Representative’s primary focus is to ensure ongoing and profitable retention of existing customers and identify and win new aftermarket business from new and existing customers within the assigned territory. This requires establishing a trusting and consultative relationship with the customer, effectively addressing their needs and concerns, and exceeding their expectations to ensure mutual growth and profitability.

Key Responsibilities 

• Effectively sell offerings to include service and parts for both forklift and dock & door equipment, as well as service and replacements of industrial batteries, chargers, and other related equipment.
• Evaluate all existing service accounts for customer loyalty and growth potential and develop relationships and growth plans accordingly.
• Identify all equipment service and support prospects in assigned territory and evaluate as to potential resources needed to convert to service customers.
• Prioritize prospects in territory and create effective and efficient strategy for successfully winning new and incremental aftermarket business.
• Familiarize all prospects and existing customers with the full range of RSCI service and support products and promote the benefits resulting from their use.
• Work closely with core sales representatives as new equipment sales opportunities are identified.
• Assist in the timely and effective resolution of customer service problems or billing issues that may arise.
• Utilize the customer relationship management (CRM) system to maintain customer information, prospecting activity, quoting information, etc. and ensure that it is kept current, accurate and complete at all times.
• Attend training classes as necessary to acquire the skills and/or knowledge required to meet customer needs and expectations.
• Additional duties as assigned.

Qualifications

• Minimum of 2 years of successful sales experience preferred
• BA/BS in business, engineering, sales & marketing, or related field preferred (but not required)
• Must be comfortable with Microsoft Office software
• Experience in material handling or industrial sales preferred
• Must have strong customer service focus
• Must be competitive and goal oriented
• Must have effective time management and organizational skills
• Must have strong interpersonal and presentation skills

Benefits

• Competitive benefit package including medical, dental, vision, life & disability
• Company Paid Short-term disability insurance
• 401k retirement plan with company match
• Employee Discount Program
• Volunteer Time Off
• Paid Time Off
• Referral Bonus
• Fun, competitive & team-oriented company culture